AT&T U-Verse: Asked for Cust Retention Dept when my call was...
A AT&T U-Verse customer review by GetHuman user ~Tallen from November 21st, 2017
Background on ~Tallen's case
GetHuman: ~Tallen - can you tell our other AT&T U-Verse customers when your case took place?
~Tallen: Yup. It was evening, on November 18th.
GetHuman: Did you reach out to AT&T U-Verse, and if so, how?
GetHuman: And which of these common AT&T U-Verse customer issues best describes the reason you wanted to talk to them?
(Shows ~Tallen a list of common AT&T U-Verse problems)
~Tallen: "Lower my bill" was why I was trying to call.
~Tallen's review of AT&T U-Verse customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T U-Verse customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Tallen: Asked for Cust Retention Dept when my call was answered. Was told by that person that they were cust retention which would be a first !* *Wanted to discuss why by bill went up by $*** per month and if I should go ahead and switch to comcast or would they cut me a deal. Was told I was getting the best deal they could offer even though a neighbor just got a great deal.**Comcast, here I come !!!
GetHuman: Let's quantify your experience contacting AT&T U-Verse. On a scale of 1 to 5, how easy is it go get help on a AT&T U-Verse problem?
~Tallen: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Tallen: I'd give them a three out of five on communication.
GetHuman: And what about AT&T U-Verse's ability to quickly and effectively address your problem?
~Tallen: For that I would say two out of five.
GetHuman: And finally- any advice for other AT&T U-Verse customers?
~Tallen: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T U-Verse to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Tallen taken from his AT&T U-Verse customer service problem that occurred on November 18th, 2017.