AT&T U-Verse: Do not use this company. They charge me $*** tw...
A AT&T U-Verse customer review by GetHuman user ~Arblack586 from November 20th, 2017
Background on ~Arblack586's case
GetHuman: ~Arblack586 - can you tell our other AT&T U-Verse customers when your case took place?
~Arblack586: Yes I can. It was afternoon, on November 14th.
GetHuman: Did you reach out to AT&T U-Verse, and if so, how?
GetHuman: And which of these common AT&T U-Verse customer issues best describes the reason you wanted to talk to them?
(Shows ~Arblack586 a list of common AT&T U-Verse problems)
~Arblack586: "Complaint" was why I was trying to call.
~Arblack586's review of AT&T U-Verse customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T U-Verse customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Arblack586: Do not use this company. They charge me $*** twice and it's been * months and I haven't seen MY money back. I cancelled them because of their horrible customer service and now they are stealing from me. Every time I call to ask them where my money is they just say its in the mail. Disgraceful company!
GetHuman: Let's quantify your experience contacting AT&T U-Verse. On a scale of 1 to 5, how easy is it go get help on a AT&T U-Verse problem?
~Arblack586: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Arblack586: I'd give them a one out of five on communication.
GetHuman: And what about AT&T U-Verse's ability to quickly and effectively address your problem?
~Arblack586: For that I would say five out of five.
GetHuman: And finally- any advice for other AT&T U-Verse customers?
~Arblack586: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T U-Verse to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Arblack586 taken from his AT&T U-Verse customer service problem that occurred on November 14th, 2017.