AT&T U-Verse: Random ATT Uverse technician was on my street o...

A AT&T U-Verse customer review by GetHuman user ~Etsy Ketsy from November 27th, 2017

Background on ~Etsy Ketsy's case

GetHuman: ~Etsy Ketsy - can you tell our other AT&T U-Verse customers when your case took place?
~Etsy Ketsy: Sure. It was afternoon, on November 17th.
GetHuman: Did you reach out to AT&T U-Verse, and if so, how?
~Etsy Ketsy: I used the 800-288-2020 number I found for on the GetHuman AT&T U-Verse customer phone number page I was on: AT&T U-Verse Customer Service Phone Number
GetHuman: And which of these common AT&T U-Verse customer issues best describes the reason you wanted to talk to them?
(Shows ~Etsy Ketsy a list of common AT&T U-Verse problems)
~Etsy Ketsy: "Service problem" was why I was trying to call.

~Etsy Ketsy's review of AT&T U-Verse customer service

GetHuman: So how would you sum up your experience for GetHuman's AT&T U-Verse customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Etsy Ketsy: Random ATT Uverse technician was on my street on Memorial Day checking connections and boxes. I mention a downed cable wire and a sagging phone line caused by high winds a few days previous. In no time he grabbed his ladder, cut the old line and detached it from my house and then raised and tightened the phone line to my house. Great servce, great attitude and super nice guy. Bravo!
GetHuman: Let's quantify your experience contacting AT&T U-Verse. On a scale of 1 to 5, how easy is it go get help on a AT&T U-Verse problem?
~Etsy Ketsy: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Etsy Ketsy: I'd give them a four out of five on communication.
GetHuman: And what about AT&T U-Verse's ability to quickly and effectively address your problem?
~Etsy Ketsy: For that I would say one out of five.
GetHuman: And finally- any advice for other AT&T U-Verse customers?
~Etsy Ketsy: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T U-Verse to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Etsy Ketsy taken from his AT&T U-Verse customer service problem that occurred on November 17th, 2017.

AT&T U-Verse

2.27 of 5 stars | 450 reviews

~Etsy Ketsy's AT&T U-Verse Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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