AT&T U-Verse: Horrible from day *! Trainee installer sent...
A AT&T U-Verse customer review by GetHuman user ~CeCe from November 22nd, 2017
Background on ~CeCe's case
GetHuman: ~CeCe - can you tell our other AT&T U-Verse customers when your case took place?
~CeCe: Yes. It was afternoon, on November 13th.
GetHuman: Did you reach out to AT&T U-Verse, and if so, how?
GetHuman: And which of these common AT&T U-Verse customer issues best describes the reason you wanted to talk to them?
(Shows ~CeCe a list of common AT&T U-Verse problems)
~CeCe: "Dispute a Charge" was why I was trying to call.
~CeCe's review of AT&T U-Verse customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T U-Verse customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~CeCe: Horrible from day *! Trainee installer sent ******. Arrived *am, left ** pm after drilling holes for wire all over the house. Not able to complete install. Pro installer sent to complete ******. In home from * am - * pm. sent for supervisor late evening to assist & verify install. Mid March services disconnected due to install ticket not removed from computer. * day and hours on phone in attempts to convince AT&T that the install was completed ******. Tech sent out to install*verify install. Here *-* hours to reinstall. April lost signal on TV's. Without service * days. ******* lost signal on * TV's. Googled for customer support number. Transferred to free lance Tech Support Expert. Requested control of my computer to fix problem. Control given. Expert asked for *** to clean computer lab top. Refused to pay due to computer had nothing to do with TV No Signal. Tech Support refused to return control of computer due to refusal to pay. Contacted HP for assist in regaining control o
GetHuman: Let's quantify your experience contacting AT&T U-Verse. On a scale of 1 to 5, how easy is it go get help on a AT&T U-Verse problem?
~CeCe: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~CeCe: I'd give them a one out of five on communication.
GetHuman: And what about AT&T U-Verse's ability to quickly and effectively address your problem?
~CeCe: For that I would say one out of five.
GetHuman: And finally- any advice for other AT&T U-Verse customers?
~CeCe: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T U-Verse to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~CeCe taken from his AT&T U-Verse customer service problem that occurred on November 13th, 2017.