AT&T U-Verse: Called on Wednesday for repair- talked to two t...
A AT&T U-Verse customer review by GetHuman user ~Mholbrook81 from November 23rd, 2017
Background on ~Mholbrook81's case
GetHuman: ~Mholbrook81 - can you tell our other AT&T U-Verse customers when your case took place?
~Mholbrook81: Yes. It was evening, on November 16th.
GetHuman: Did you reach out to AT&T U-Verse, and if so, how?
GetHuman: And which of these common AT&T U-Verse customer issues best describes the reason you wanted to talk to them?
(Shows ~Mholbrook81 a list of common AT&T U-Verse problems)
~Mholbrook81: "Cancel or Change Account" was why I was trying to call.
~Mholbrook81's review of AT&T U-Verse customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T U-Verse customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mholbrook81: Called on Wednesday for repair- talked to two tech's for *.* each (with hold time) and still could only get anything scheduled until Saturday. No one came. Talked to two more tech's and a supervisor for *.*-* hours with holds and told someone would be out Sunday. No. One. Came. Called and was told someone would be here later but when we checked the ticket it was for Wednesday! We were lied to as well as disrespected!
GetHuman: Let's quantify your experience contacting AT&T U-Verse. On a scale of 1 to 5, how easy is it go get help on a AT&T U-Verse problem?
~Mholbrook81: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mholbrook81: I'd give them a two out of five on communication.
GetHuman: And what about AT&T U-Verse's ability to quickly and effectively address your problem?
~Mholbrook81: For that I would say three out of five.
GetHuman: And finally- any advice for other AT&T U-Verse customers?
~Mholbrook81: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T U-Verse to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mholbrook81 taken from his AT&T U-Verse customer service problem that occurred on November 16th, 2017.