AT&T U-Verse: a rep said she was going to have some one call...
A AT&T U-Verse customer review by GetHuman user GetHuman-131066 from November 23rd, 2017
Background on GetHuman-131066's case
GetHuman: GetHuman-131066 - can you tell our other AT&T U-Verse customers when your case took place?
GetHuman-131066: Sure. It was morning, on November 16th.
GetHuman: Did you reach out to AT&T U-Verse, and if so, how?
GetHuman: And which of these common AT&T U-Verse customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-131066 a list of common AT&T U-Verse problems)
GetHuman-131066: "Cancel or Change Account" was why I was trying to call.
GetHuman-131066's review of AT&T U-Verse customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T U-Verse customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-131066: a rep said she was going to have some one call me back or she would call me back and never did and also never canceled my service and never transfered my service tomy new home terrible service will be not doing bus w them any more
GetHuman: Let's quantify your experience contacting AT&T U-Verse. On a scale of 1 to 5, how easy is it go get help on a AT&T U-Verse problem?
GetHuman-131066: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-131066: I'd give them a one out of five on communication.
GetHuman: And what about AT&T U-Verse's ability to quickly and effectively address your problem?
GetHuman-131066: For that I would say five out of five.
GetHuman: And finally- any advice for other AT&T U-Verse customers?
GetHuman-131066: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T U-Verse to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-131066 taken from his AT&T U-Verse customer service problem that occurred on November 16th, 2017.