AT&T U-Verse: I called to find out why I had gotten an email...
A AT&T U-Verse customer review by GetHuman user ~PO'd from November 23rd, 2017
Background on ~PO'd's case
GetHuman: ~PO'd - can you tell our other AT&T U-Verse customers when your case took place?
~PO'd: Yeah. It was middle of the night, on November 14th.
GetHuman: Did you reach out to AT&T U-Verse, and if so, how?
GetHuman: And which of these common AT&T U-Verse customer issues best describes the reason you wanted to talk to them?
(Shows ~PO'd a list of common AT&T U-Verse problems)
~PO'd: "Cancel service" was why I was trying to call.
~PO'd's review of AT&T U-Verse customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T U-Verse customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~PO'd: I called to find out why I had gotten an email from ATT telling me that due to "credit issues" my Uverse account was being "restricted." This was not a phishing email* they gave the notorious ***-***-**** callback number.*I called. Kept pushing "zero" since none of the dumb "menu options" had anything to do with my issue. Finally got a ring through. Long wait. The girl had no clue what I was talking about. Transferred me to the wrong dept. The guy there was more intelligent, but transferred me to another dept. which also was clueless. Finally they said a supervisor would call me "within * minutes." Half an hour later, nada. So I wasted over ** minutes on the phone (mostly on hold) and now another ** waiting for a call which probably will never come.*ATT "customer service" has become a sick joke.
GetHuman: Let's quantify your experience contacting AT&T U-Verse. On a scale of 1 to 5, how easy is it go get help on a AT&T U-Verse problem?
~PO'd: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~PO'd: I'd give them a three out of five on communication.
GetHuman: And what about AT&T U-Verse's ability to quickly and effectively address your problem?
~PO'd: For that I would say one out of five.
GetHuman: And finally- any advice for other AT&T U-Verse customers?
~PO'd: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T U-Verse to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~PO'd taken from his AT&T U-Verse customer service problem that occurred on November 14th, 2017.