AT&T Wireless: I have been trying to reach you through my nort...
A AT&T Wireless customer review by GetHuman user ~cat from November 14th, 2017
Background on ~cat's case
GetHuman: ~cat - can you tell our other AT&T Wireless customers when your case took place?
~cat: Yes. It was morning, on November 10th.
GetHuman: Did you reach out to AT&T Wireless, and if so, how?
GetHuman: And which of these common AT&T Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~cat a list of common AT&T Wireless problems)
~cat: "Service or technical issue" was why I was trying to call.
~cat's review of AT&T Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~cat: I have been trying to reach you through my north american plan...that I have had for over * years. Ever since we had to buy a new phone because my original * year old phone's flip top snapped off...we have had the worst service ever with ATT. We are currently *** minutes over our plan because of ***'s of dropped calls over the past two months since we got the 'new' phone. It has used up all over our roll over minutes which is normally averages *,*** each month. We HATE ATT now and this stupid phone!
GetHuman: Let's quantify your experience contacting AT&T Wireless. On a scale of 1 to 5, how easy is it go get help on a AT&T Wireless problem?
~cat: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~cat: I'd give them a five out of five on communication.
GetHuman: And what about AT&T Wireless's ability to quickly and effectively address your problem?
~cat: For that I would say four out of five.
GetHuman: And finally- any advice for other AT&T Wireless customers?
~cat: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~cat taken from his AT&T Wireless customer service problem that occurred on November 10th, 2017.