AT&T Wireline: They kept me waiting forever and day. The perso...
A AT&T Wireline customer review by GetHuman user ~Scrapple from November 10th, 2017
Background on ~Scrapple's case
GetHuman: ~Scrapple - can you tell our other AT&T Wireline customers when your case took place?
~Scrapple: Yes I can. It was morning, on November 5th.
GetHuman: Did you reach out to AT&T Wireline, and if so, how?
GetHuman: And which of these common AT&T Wireline customer issues best describes the reason you wanted to talk to them?
(Shows ~Scrapple a list of common AT&T Wireline problems)
~Scrapple: "None of those really matches why I wanted to call AT&T Wireline that day." was why I was trying to call.
~Scrapple's review of AT&T Wireline customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T Wireline customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Scrapple: They kept me waiting forever and day. The person then had to transfer me to someone else. That person then had to transfer me back to the original department. Then they disconnected me. The phone company disconnected me!
GetHuman: Let's quantify your experience contacting AT&T Wireline. On a scale of 1 to 5, how easy is it go get help on a AT&T Wireline problem?
~Scrapple: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Scrapple: I'd give them a one out of five on communication.
GetHuman: And what about AT&T Wireline's ability to quickly and effectively address your problem?
~Scrapple: For that I would say five out of five.
GetHuman: And finally- any advice for other AT&T Wireline customers?
~Scrapple: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T Wireline to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Scrapple taken from his AT&T Wireline customer service problem that occurred on November 5th, 2017.
AT&T Wireline
1.80 of 5 stars | 2 reviews
~Scrapple's AT&T Wireline Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars
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