AT&T Worldnet: I waited * hours and no one picked up. I wish...
A AT&T Worldnet customer review by GetHuman user ~hss from October 29th, 2017
Background on ~hss's case
GetHuman: ~hss - can you tell our other AT&T Worldnet customers when your case took place?
~hss: Yes. It was morning, on October 24th.
GetHuman: Did you reach out to AT&T Worldnet, and if so, how?
GetHuman: And which of these common AT&T Worldnet customer issues best describes the reason you wanted to talk to them?
(Shows ~hss a list of common AT&T Worldnet problems)
~hss: "Update account information" was why I was trying to call.
~hss's review of AT&T Worldnet customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T Worldnet customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~hss: I waited * hours and no one picked up. I wish the whole company would go down the tubes. We have to contact them to cancel our DSL. How are we supposed to do that and not spend our life on hold?
GetHuman: Let's quantify your experience contacting AT&T Worldnet. On a scale of 1 to 5, how easy is it go get help on a AT&T Worldnet problem?
~hss: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~hss: I'd give them a three out of five on communication.
GetHuman: And what about AT&T Worldnet's ability to quickly and effectively address your problem?
~hss: For that I would say one out of five.
GetHuman: And finally- any advice for other AT&T Worldnet customers?
~hss: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T Worldnet to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~hss taken from his AT&T Worldnet customer service problem that occurred on October 24th, 2017.