AT&T Worldnet: The hold time before answering was two hours an...
A AT&T Worldnet customer review by GetHuman user GetHuman-297929 from October 29th, 2017
Background on GetHuman-297929's case
GetHuman: GetHuman-297929 - can you tell our other AT&T Worldnet customers when your case took place?
GetHuman-297929: Yes. It was morning, on October 24th.
GetHuman: Did you reach out to AT&T Worldnet, and if so, how?
GetHuman: And which of these common AT&T Worldnet customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-297929 a list of common AT&T Worldnet problems)
GetHuman-297929: "Complaint" was why I was trying to call.
GetHuman-297929's review of AT&T Worldnet customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T Worldnet customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-297929: The hold time before answering was two hours and thirty-eight minutes!! This was a mandatory call as ATT Worldnet is shutting down on *********.
GetHuman: Let's quantify your experience contacting AT&T Worldnet. On a scale of 1 to 5, how easy is it go get help on a AT&T Worldnet problem?
GetHuman-297929: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-297929: I'd give them a one out of five on communication.
GetHuman: And what about AT&T Worldnet's ability to quickly and effectively address your problem?
GetHuman-297929: For that I would say one out of five.
GetHuman: And finally- any advice for other AT&T Worldnet customers?
GetHuman-297929: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T Worldnet to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-297929 taken from his AT&T Worldnet customer service problem that occurred on October 24th, 2017.