AT&T poorly trained technician sent me a piece...
A AT&T customer review by GetHuman user ~aussie from November 25th, 2017
Background on ~aussie's case
GetHuman: ~aussie - can you tell our other AT&T customers when your case took place?
~aussie: Sure. It was evening, on November 20th.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows ~aussie a list of common AT&T problems)
~aussie: "Complaint" was why I was trying to call.
~aussie's review of AT&T customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~aussie: AT&T poorly trained technician sent me a piece of equipment which I did not request or want as I fixed the problem myself. It has become an inconceivable problem to return this equipment. I was forced to pau $* dollars and ** cents even though being assured by AT&T that there would be no charge. Waited all day for UPS pick up to arrive. Has not come. Extra inconvenient for me as I am ** years old and confined to a wheelchair. UPS responder quit rude and impatient
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
~aussie: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~aussie: I'd give them a one out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
~aussie: For that I would say five out of five.
GetHuman: And finally- any advice for other AT&T customers?
~aussie: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~aussie taken from his AT&T customer service problem that occurred on November 20th, 2017.