AT&T wrote: "Mary Lou,* I want to help you out...

A AT&T customer review by GetHuman user ~Jr from November 25th, 2017

Background on ~Jr's case

GetHuman: ~Jr - can you tell our other AT&T customers when your case took place?
~Jr: Yeah. It was evening, on November 17th.
GetHuman: Did you reach out to AT&T, and if so, how?
~Jr: I used the 800-331-0500 number I found for on the GetHuman AT&T customer phone number page I was on: AT&T Customer Service Phone Number
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows ~Jr a list of common AT&T problems)
~Jr: "Service Outage" was why I was trying to call.

~Jr's review of AT&T customer service

GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jr: AT&T wrote: "Mary Lou,* I want to help you out! When is a good time to contact you? Also, we do not recommend posting your private information on social media. You can email us at ATTCustomerC*****@***.com with " ***DE*czF***DE*czFk.****E*H*tJj" as the subject line with further communication.* Thank you,* MakebaH.* AT&T Social Media Manager* Office: W-Sun *am-*:**pm (Eastern)* Check out our support center: http:**support.att.com*" You can call me at home home any time should I give my number through this media. I am sorry I was ill yesterday and didn't check my e mail. Thank you for responding. You are the only person that's contacted me and follow through with a callback.
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
~Jr: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jr: I'd give them a three out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
~Jr: For that I would say four out of five.
GetHuman: And finally- any advice for other AT&T customers?
~Jr: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jr taken from his AT&T customer service problem that occurred on November 17th, 2017.

AT&T

2.20 of 5 stars | 1151 reviews

~Jr's AT&T Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

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