AT&T: Poor customer service

A AT&T customer review by GetHuman user GetHuman-vanhayne from December 1st, 2017

Background on GetHuman-vanhayne's case

GetHuman: GetHuman-vanhayne - can you tell our other AT&T customers when your case took place?
GetHuman-vanhayne: Yup. It was morning, on November 24th.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman-vanhayne: I used the 800-331-0500 number I found for on the GetHuman AT&T customer phone number page I was on: AT&T Customer Service Phone Number
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
Shows GetHuman-vanhayne a list of common AT&T problems
GetHuman-vanhayne: "Dispute a Charge" was why I was trying to call.

GetHuman-vanhayne's review of AT&T customer service

GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-vanhayne: Poor customer service
GetHuman: Can you tell the rest of us a bit more from what happened on 11/24/17?
GetHuman-vanhayne: Took two days and several AT&T representatives to complete my order. I called before on February * and additional three hours on February * and DirecTV was no help to me. I was disconnected several times and my order seem to be lost. The DirecTV sales rep that came to my house to hook up services said that he couldn't finish the job. He then left and canceled the order without an explanation. Tonya from AT&T called to resolve the issue and was meet with similar issues. The only reason I'm allowing DirecTV to hook up cable at my residence is for lore AT&T bill.
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
GetHuman-vanhayne: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-vanhayne: I'd give them a four out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
GetHuman-vanhayne: For that I would say one out of five.
GetHuman: And finally- any advice for other AT&T customers?
GetHuman-vanhayne: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-vanhayne taken from his AT&T customer service problem that occurred on November 24th, 2017.

AT&T

2.20 of 5 stars | 1151 reviews
AT&T ReviewsAT&T's Phone NumberAll AT&T contact infoGeneral AT&T customer service info
GetHuman-vanhayne's AT&T Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
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