AT&T: Retiree of BellSouth. Terrible customer servic...
A AT&T customer review by GetHuman user GetHuman-381533 from November 28th, 2017
Background on GetHuman-381533's case
GetHuman: GetHuman-381533 - can you tell our other AT&T customers when your case took place?
GetHuman-381533: Yup. It was afternoon, on November 23rd.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-381533 a list of common AT&T problems)
GetHuman-381533: "Warranty claim" was why I was trying to call.
GetHuman-381533's review of AT&T customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-381533: Retiree of BellSouth. Terrible customer service I have ever had to deal with.For quality of service I would grade you a minus **!Since I retired the service has gone to **** in a hand basket! Do something about it!
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
GetHuman-381533: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-381533: I'd give them a one out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
GetHuman-381533: For that I would say two out of five.
GetHuman: And finally- any advice for other AT&T customers?
GetHuman-381533: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-381533 taken from his AT&T customer service problem that occurred on November 23rd, 2017.