AT&T: They have no respect for their elderlpoor...the...

A AT&T customer review by GetHuman user GetHuman-19093 from November 27th, 2017

Background on GetHuman-19093's case

GetHuman: GetHuman-19093 - can you tell our other AT&T customers when your case took place?
GetHuman-19093: Yup. It was evening, on November 19th.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman-19093: I used the 800-592-3541 number I found for on the GetHuman AT&T customer phone number page I was on: AT&T Customer Service Phone Number
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
Shows GetHuman-19093 a list of common AT&T problems
GetHuman-19093: "Refund" was why I was trying to call.

GetHuman-19093's review of AT&T customer service

GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-19093: They have no respect for their elderlpoor...they wrangle you in to paying * times more than you can afford, then when you take off these extras, they become belligerent. Right in the middle of our order comfirmation,they disconnected there phone. They also wanted me to promise not to call them again for this problem,even though they were the ones not correcting there problem.!
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
GetHuman-19093: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-19093: I'd give them a three out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
GetHuman-19093: For that I would say one out of five.
GetHuman: And finally- any advice for other AT&T customers?
GetHuman-19093: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-19093 taken from his AT&T customer service problem that occurred on November 19th, 2017.

AT&T

2.20 of 5 stars | 1151 reviews
AT&T ReviewsAT&T's Phone NumberAll AT&T contact infoGeneral AT&T customer service info
GetHuman-19093's AT&T Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
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