The AT&T guy was very helpful, solved my proble...
A AT&T customer review by GetHuman user ~ATT Customer from November 26th, 2017
Background on ~ATT Customer's case
GetHuman: ~ATT Customer - can you tell our other AT&T customers when your case took place?
~ATT Customer: Yes. It was middle of the night, on November 25th.
GetHuman: Did you reach out to AT&T, and if so, how?
~ATT Customer: I used the 800-331-0500 number I found for on the GetHuman AT&T customer phone number page I was on: AT&T Customer Service Phone Number
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
Shows ~ATT Customer a list of common AT&T problems
~ATT Customer: "Account access" was why I was trying to call.
~ATT Customer's review of AT&T customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ATT Customer: The AT&T guy was very helpful, solved my problem with disconnected voicemail issues, all in a few minutes* Even called me back after * minutes to ensure that I did not encounter any problem with voicemail set up. Very impressed with the service.
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
~ATT Customer: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ATT Customer: I'd give them a five out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
~ATT Customer: For that I would say two out of five.
GetHuman: And finally- any advice for other AT&T customers?
~ATT Customer: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ATT Customer taken from his AT&T customer service problem that occurred on November 25th, 2017.
2.20 of 5 stars | 1151 reviewsAT&T ReviewsAT&T's Phone NumberAll AT&T contact infoGeneral AT&T customer service info
~ATT Customer's AT&T Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars
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