AT&T NEEDS TO BE SHUT DOWN!!! I can't seem to...

A AT&T customer review by GetHuman user ~rafaith from November 26th, 2017

Background on ~rafaith's case

GetHuman: ~rafaith - can you tell our other AT&T customers when your case took place?
~rafaith: Yup. It was afternoon, on November 16th.
GetHuman: Did you reach out to AT&T, and if so, how?
~rafaith: I used the 800-331-0500 number I found for on the GetHuman AT&T customer phone number page I was on: AT&T Customer Service Phone Number
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows ~rafaith a list of common AT&T problems)
~rafaith: "Device Support" was why I was trying to call.

~rafaith's review of AT&T customer service

GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~rafaith: AT&T NEEDS TO BE SHUT DOWN!!! I can't seem to get those IDIOTS to dis-connect my service!! It's been over a month now, waiting for final bill so I can send it to my NEW PHONE COMPANY, Credo Mobile...THEY ARE AWESOME!!! For some reason they still have "this * is not accepting calls at this time" and the ******** think they're going to charge me for this delay!!? Also please be aware, if you made payment arrangements with AT&T and you had to call back and get a few extra days due to unforeseen circumstances, according to AT&T your are a "FRAUDSTER"...yeah, they call it "payment*agreement FRAUD", which is slander. I always thought it was just being RESPONSIBLE!! They also "FLAG" your account if you've HAD to do this a few times or a number of times but always paid the bill and have never had your service turned off in nearly * years. Something new one of their not so "brilliant" minds concocted in Nov. ****!! So, HOW DO I GET THESE JACKALS TO TURN OFF MY SERVICE AND SEND ME MY FIN
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
~rafaith: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~rafaith: I'd give them a three out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
~rafaith: For that I would say two out of five.
GetHuman: And finally- any advice for other AT&T customers?
~rafaith: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~rafaith taken from his AT&T customer service problem that occurred on November 16th, 2017.


2.20 of 5 stars | 1151 reviews

~rafaith's AT&T Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

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