GetHuman: GetHuman-lolitafr - can you tell our other AT&T customers when your case took place?
GetHuman-lolitafr: Sure. It was evening, on November 28th.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-lolitafr a list of common AT&T problems)
GetHuman-lolitafr: "Warranty claim" was why I was trying to call.
GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-lolitafr: Hello my name is Lolita Sheffield franks and I moved my UVERSE service from **** Stamas lane in F...
GetHuman: Can you tell the rest of us a bit more from what happened on 11/28/17?
GetHuman-lolitafr: Hello my name is Lolita Sheffield franks and I moved my UVERSE service from **** Stamas lane in Fair Oaks to **** Aero CRT on Friday the **th it was and has been a very long drawn out situation,the tech came on time infac was here from ** to *:** Friday,hooked everything up DID HIS JOB,However I am and was *receiver short he the tech called all around to see if they could find one,NO LUCK,WAS TOLD I NEEDED TO DO A CSI FOR A RECEIVER AND WAP, (FRIDAY) After the tech called Att and tolkd them the situation,I was told he would call me back in an hour,call never came,so I called the **** number at *:** this morning and the woman I spoke with said my services are ordered to be on on the **rd I'm like what?I'm only calling to do a status check on the csi since I never got the call back Friday to confirm,I need a VIP**** WIRELESS RECEIVER AND VEN *** WAP,THIS PERSON TOLD ME MY SERVICES ARE NOT DUE TO BE ON UNTIL THE **RD I REINTERED THAT MY SERVICE IS*WAS INFACT ON FRIDAY THE ***TH I NEED A RECEIVER SO SHE TELLS ME A TECH WILL BE OUT BETWEEN *&* TODAY SO I WAITED I CALL BOUT *:** AND WAS TOLD THE SAMETHING THE **RD SO I DECIEDED TO MAKE A COMPLAINT TO A SDUPERVISOR AND SHE SAYS SHE WILL CALL ME BACK TOMARROW WITH INFO ON A TECH*CSI*OR IF I CAN GO PICK IT UP FROM AN ATT STORE,I AGREEDED AND THOUGHT I WAS FINISHED WITH THIS FOR NOW,THEN THE TV'S AND INTERNET GOES OUT SO I CALL BACK AT *:** AND SOME OTHER PERSON FEMALE TELLS ME MY ACCOUNT HAS BEEN CANCELLED!!!!!!IM LIKE WHAT AND WHY???SHE SAYS SHE DOES NOT KNOW AND TELLS ME I HAVE TO DO A WHOLE NEW ACCOUNT AND REGIVE ALL OF MY INFO,THEN HUNG UP THE PHONE MY (TECH'S) NAME IS JACOB*HIS SUPERVISOR IS SANJES...THE LAST PERSON I SPOKE WITH BEFORE MY INTERNET AND TV WAS CANCELLED IS A WOMAN BY THE NAME OF EISHANIE,SUPPOSE TO CALL ME TOMARROW AT ** :** TO LIKE I SAID BEFORE TO LET ME KNOW IF I CAN GET A RECEIVER FROM INSTORE,OR TIME FOR RECEIVER TO GET HERE FOR MY CSI,OR HAVE A TECH COME OUT AND INSTALL,I AM VERY FRUSTRATED IRRITATED, AND AGITATED BEHIND THE WHOLE THING,CAN SOME ONE PLEASE HELP ME???ALL I WANTED WAS A NOTHER RECEIVER I MOVED MY SERVICE INTIME I PAY MY BILL ONLY TIME ,I HAD SERVICE UNTIL TODAY MONDAY THE **TH I CAN BE REACHED AT *** *** **** THE ACCOUNT NUMBER ********* MY PASS WORD IS **** HAS BEEN SINC SEPT ****,I MOVED AND ALL **** BROKE LOOSE IT SEEMS,THE LAST LADY I SDPOKE WITH BEFORE SHE HUNG UP THE PHONE ON ME SAID MY SERVICE IS STILL AT STAMAS LANE,PLEASE RECTIFY AND COMPENSATE ME FOR ALLLLL OF THE INCOVIENCES, SINCERELY LOLITA SHEFFIELD FRANKS *** *** ****
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
GetHuman-lolitafr: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-lolitafr: I'd give them a one out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
GetHuman-lolitafr: For that I would say four out of five.
GetHuman: And finally- any advice for other AT&T customers?
GetHuman-lolitafr: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-lolitafr taken from his AT&T customer service problem that occurred on November 28th, 2017.