AT&T: After trying * different ATT service numbers...
A AT&T customer review by GetHuman user ~DavidS from November 27th, 2017
Background on ~DavidS's case
GetHuman: ~DavidS - can you tell our other AT&T customers when your case took place?
~DavidS: Sure. It was morning, on November 23rd.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows ~DavidS a list of common AT&T problems)
~DavidS: "Service Outage" was why I was trying to call.
~DavidS's review of AT&T customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~DavidS: After trying * different ATT service numbers.. I reached a human... who then had to transfer me. ATT's automated system is clearly designed to prevent you from reaching a human.
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
~DavidS: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~DavidS: I'd give them a two out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
~DavidS: For that I would say one out of five.
GetHuman: And finally- any advice for other AT&T customers?
~DavidS: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~DavidS taken from his AT&T customer service problem that occurred on November 23rd, 2017.