AT&T: Making installments on phone* phone bill says t...
A AT&T customer review by GetHuman user ~Annette from November 27th, 2017
Background on ~Annette's case
GetHuman: ~Annette - can you tell our other AT&T customers when your case took place?
~Annette: Yes I can. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows ~Annette a list of common AT&T problems)
~Annette: "Setup service" was why I was trying to call.
~Annette's review of AT&T customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Annette: Making installments on phone* phone bill says to go to store to payoff* went to store to pay off* they couldn't accept my money because bill is combined. Why is that my problem? Only way to pay off is to un-combine my bills? Crazy, crazy, crazy. When did AT&T stop caring about customers? After ** ** years, I will be leaving in July
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
~Annette: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Annette: I'd give them a four out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
~Annette: For that I would say one out of five.
GetHuman: And finally- any advice for other AT&T customers?
~Annette: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Annette taken from his AT&T customer service problem that occurred on November 22nd, 2017.