AT&T: Nightmare

A AT&T customer review by GetHuman user GetHuman-feliciad from December 2nd, 2017

Background on GetHuman-feliciad's case

GetHuman: GetHuman-feliciad - can you tell our other AT&T customers when your case took place?
GetHuman-feliciad: Yeah. It was afternoon, on November 22nd.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman-feliciad: I used the 800-331-0500 number I found for on the GetHuman AT&T customer phone number page I was on: AT&T Customer Service Phone Number
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
Shows GetHuman-feliciad a list of common AT&T problems
GetHuman-feliciad: "Update account information" was why I was trying to call.

GetHuman-feliciad's review of AT&T customer service

GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-feliciad: Nightmare
GetHuman: Can you tell the rest of us a bit more from what happened on 11/22/17?
GetHuman-feliciad: One of the worst companies I've ever had to have service with,they route all call's over to India and Philippines ,they have said they would do several things and have never kept one word of what they stated and have said.Doing away with phones and direct TV now in which they now own and will do away with Wi- Fi. Hve no trust they lost all trust with me and my family. Smart TV is the way to go as for your cell phones many other places that have better quality service and better prices as well as better to the best award winning CUSTOMER SERVICE!
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
GetHuman-feliciad: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-feliciad: I'd give them a one out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
GetHuman-feliciad: For that I would say two out of five.
GetHuman: And finally- any advice for other AT&T customers?
GetHuman-feliciad: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-feliciad taken from his AT&T customer service problem that occurred on November 22nd, 2017.

AT&T

2.20 of 5 stars | 1151 reviews
AT&T ReviewsAT&T's Phone NumberAll AT&T contact infoGeneral AT&T customer service info
GetHuman-feliciad's AT&T Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars
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