AT&T: extremley unhappy

A AT&T customer review by GetHuman user GetHuman-plympto from November 29th, 2017

Background on GetHuman-plympto's case

GetHuman: GetHuman-plympto - can you tell our other AT&T customers when your case took place?
GetHuman-plympto: Yup. It was middle of the night, on November 21st.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman-plympto: I used the 800-331-0500 number I found for on the GetHuman AT&T customer phone number page I was on: AT&T Customer Service Phone Number
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
Shows GetHuman-plympto a list of common AT&T problems
GetHuman-plympto: "Setup service" was why I was trying to call.

GetHuman-plympto's review of AT&T customer service

GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-plympto: extremley unhappy
GetHuman: Can you tell the rest of us a bit more from what happened on 11/21/17?
GetHuman-plympto: As far as I'm concerned ATT gets no stars. I have been a cellular customer for over ** years, but that is going to end. We added people to our family plan because we were encouraged to by a salesman. We were told everyone would get a free Phone. Then I was told I couldn't because my Contract wasn't up. after ** years. I waited for over a year. Then when it was time to get my phone I checked the web site to see what was free. There were several listed as "free up grades" I then went to Apple and asked them what was free. They checked and said yes I was entitled to a free upgrade. The only one through them was the iphone *c. I got the iphone *c.. I have been charged $** a month for my "free phone upgrade". This month I was charged $** for my "free phone upgrade". There was no explanation for the increase. This is how you treat loyal customers? I am from the generation that picks a company and is loyal to them. To bad ATT does not feel the same. From the look of these ratings I am not alone. I am still stuck in a "contract" but I will leave as soon as I can. If you treated your customers better you wouldn't have to tie them up in a contact that grows every time it is necessary to contact customer non-service. I know I will never find out why my "free phone" costs so much but others will be able to read about the uncaring way you treat your customers.
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
GetHuman-plympto: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-plympto: I'd give them a one out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
GetHuman-plympto: For that I would say three out of five.
GetHuman: And finally- any advice for other AT&T customers?
GetHuman-plympto: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-plympto taken from his AT&T customer service problem that occurred on November 21st, 2017.

AT&T

2.20 of 5 stars | 1151 reviews
AT&T ReviewsAT&T's Phone NumberAll AT&T contact infoGeneral AT&T customer service info
GetHuman-plympto's AT&T Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars
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