AT&T: Incorrect billing, customer care investigated a...
A AT&T customer review by GetHuman user GetHuman-screwdri from December 1st, 2017
Background on GetHuman-screwdri's case
GetHuman: GetHuman-screwdri - can you tell our other AT&T customers when your case took place?
GetHuman-screwdri: Yeah. It was middle of the night, on November 24th.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-screwdri a list of common AT&T problems)
GetHuman-screwdri: "Change plan" was why I was trying to call.
GetHuman-screwdri's review of AT&T customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-screwdri: Incorrect billing, customer care investigated and sent me a text confirmation stating a credit wo...
GetHuman: Can you tell the rest of us a bit more from what happened on 11/24/17?
GetHuman-screwdri: Incorrect billing, customer care investigated and sent me a text confirmation stating a credit would be applied. Never applied and after calling * chat multiple times, i get the same answer that no more 'credits' can be applied to my account. The last chat rep was so rude and she specifically told me that i have to pay for incorrect billing and there's nothing they an do.
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
GetHuman-screwdri: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-screwdri: I'd give them a one out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
GetHuman-screwdri: For that I would say five out of five.
GetHuman: And finally- any advice for other AT&T customers?
GetHuman-screwdri: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-screwdri taken from his AT&T customer service problem that occurred on November 24th, 2017.