AT&T: disgusted with getting machines that put me on...
A AT&T customer review by GetHuman user GetHuman-newhomeb from December 1st, 2017
Background on GetHuman-newhomeb's case
GetHuman: GetHuman-newhomeb - can you tell our other AT&T customers when your case took place?
GetHuman-newhomeb: Yes I can. It was morning, on November 28th.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-newhomeb a list of common AT&T problems)
GetHuman-newhomeb: "Update account information" was why I was trying to call.
GetHuman-newhomeb's review of AT&T customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-newhomeb: disgusted with getting machines that put me on hold and then repeat the same message after ** minute
GetHuman: Can you tell the rest of us a bit more from what happened on 11/28/17?
GetHuman-newhomeb: the same message from the machines come up. I want to talk to a real live person and solve this issue that has been going on.
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
GetHuman-newhomeb: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-newhomeb: I'd give them a one out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
GetHuman-newhomeb: For that I would say four out of five.
GetHuman: And finally- any advice for other AT&T customers?
GetHuman-newhomeb: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-newhomeb taken from his AT&T customer service problem that occurred on November 28th, 2017.