AT&T: Where did all the customer service staff go?

A AT&T customer review by GetHuman user GetHuman-karenpk from November 29th, 2017

Background on GetHuman-karenpk's case

GetHuman: GetHuman-karenpk - can you tell our other AT&T customers when your case took place?
GetHuman-karenpk: Yes. It was afternoon, on November 20th.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman-karenpk: I used the 800-331-0500 number I found for on the GetHuman AT&T customer phone number page I was on: AT&T Customer Service Phone Number
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
Shows GetHuman-karenpk a list of common AT&T problems
GetHuman-karenpk: "Device Support" was why I was trying to call.

GetHuman-karenpk's review of AT&T customer service

GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-karenpk: Where did all the customer service staff go?
GetHuman: Can you tell the rest of us a bit more from what happened on 11/20/17?
GetHuman-karenpk: Is this a joke? customer "service" I had to speak to voice... who kept getting it wrong...... then I was put on hold... with an expected wait time od ten minute. Does anyone know if I can go back to a non iPhone SIM card. iPhone died. The SIM card is the wrong size......*I need my contacts and phone number....then A T & T.......*can keep there incompetent*customer "service".........*Seriously talking to a voice.
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
GetHuman-karenpk: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-karenpk: I'd give them a one out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
GetHuman-karenpk: For that I would say one out of five.
GetHuman: And finally- any advice for other AT&T customers?
GetHuman-karenpk: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-karenpk taken from his AT&T customer service problem that occurred on November 20th, 2017.

AT&T

2.20 of 5 stars | 1151 reviews
AT&T ReviewsAT&T's Phone NumberAll AT&T contact infoGeneral AT&T customer service info
GetHuman-karenpk's AT&T Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
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