AT&T: i returned a phone, because it was a PIECE OF C...

A AT&T customer review by GetHuman user GetHuman-jeanieh from November 29th, 2017

Background on GetHuman-jeanieh's case

GetHuman: GetHuman-jeanieh - can you tell our other AT&T customers when your case took place?
GetHuman-jeanieh: Yeah. It was middle of the night, on November 21st.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman-jeanieh: I used the 800-331-0500 number I found for on the GetHuman AT&T customer phone number page I was on: AT&T Customer Service Phone Number
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
Shows GetHuman-jeanieh a list of common AT&T problems
GetHuman-jeanieh: "Payment Arrangement" was why I was trying to call.

GetHuman-jeanieh's review of AT&T customer service

GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-jeanieh: i returned a phone, because it was a PIECE OF ****. and had it replaced with a new phone, however i have LEGAL PROOF IT'S BEEN IN YOUR FORT WORTH TEXAS OFFICE*BUILDING AND FOR SOME REASON IT HASN'T BEEN SCANNED TO SHOW THAT YOU HAVE RECIEVED IT , IT'S BEEN THERE SINCE * PM ON SEPTEMBER *OTH **** SO WHY DO YOU CONTINUE TO HARASS ME WHEN YOU'VE HAD THE ITEM FOR ABOUT * WEEKS THIS HAS BEEN GOING ON FOR A MONTH . WHY NOT DO YOUR JOB IF I COULD'VE WRITTEN THIS I W*O GIVING ANY STARS YOU WOULDN'T EVEN HAVE GOTTEN * STAR
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
GetHuman-jeanieh: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-jeanieh: I'd give them a one out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
GetHuman-jeanieh: For that I would say three out of five.
GetHuman: And finally- any advice for other AT&T customers?
GetHuman-jeanieh: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-jeanieh taken from his AT&T customer service problem that occurred on November 21st, 2017.

AT&T

2.20 of 5 stars | 1151 reviews
AT&T ReviewsAT&T's Phone NumberAll AT&T contact infoGeneral AT&T customer service info
GetHuman-jeanieh's AT&T Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars
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