AT&T: Rep didn't know what a Fitbit was* I had to spe...
A AT&T customer review by GetHuman user GetHuman-378461 from November 28th, 2017
Background on GetHuman-378461's case
GetHuman: GetHuman-378461 - can you tell our other AT&T customers when your case took place?
GetHuman-378461: Sure. It was evening, on November 23rd.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-378461 a list of common AT&T problems)
GetHuman-378461: "Service Outage" was why I was trying to call.
GetHuman-378461's review of AT&T customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-378461: Rep didn't know what a Fitbit was* I had to spell it. Gave me a different phone number to call* the mobility department.
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
GetHuman-378461: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-378461: I'd give them a five out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
GetHuman-378461: For that I would say four out of five.
GetHuman: And finally- any advice for other AT&T customers?
GetHuman-378461: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-378461 taken from his AT&T customer service problem that occurred on November 23rd, 2017.