AT&T: You can't resolve nothing with these people the...

A AT&T customer review by GetHuman user ~American union from November 28th, 2017

Background on ~American union's case

GetHuman: ~American union - can you tell our other AT&T customers when your case took place?
~American union: Yup. It was middle of the night, on November 19th.
GetHuman: Did you reach out to AT&T, and if so, how?
~American union: I used the 800-331-0500 number I found for on the GetHuman AT&T customer phone number page I was on: AT&T Customer Service Phone Number
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
Shows ~American union a list of common AT&T problems
~American union: "Service Outage" was why I was trying to call.

~American union's review of AT&T customer service

GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~American union: You can't resolve nothing with these people they keep jacking my bill they hire people that don't understand English and you can't understand them there service is hands down the worst on the planet getting rid of them asap
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
~American union: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~American union: I'd give them a one out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
~American union: For that I would say three out of five.
GetHuman: And finally- any advice for other AT&T customers?
~American union: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~American union taken from his AT&T customer service problem that occurred on November 19th, 2017.

AT&T

2.20 of 5 stars | 1151 reviews
AT&T ReviewsAT&T's Phone NumberAll AT&T contact infoGeneral AT&T customer service info
~American union's AT&T Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars
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