AT&T: Worse ever I selected a iPhone on line and paid...

A AT&T customer review by GetHuman user ~Juju from November 28th, 2017

Background on ~Juju's case

GetHuman: ~Juju - can you tell our other AT&T customers when your case took place?
~Juju: Yeah. It was morning, on November 21st.
GetHuman: Did you reach out to AT&T, and if so, how?
~Juju: I used the 800-331-0500 number I found for on the GetHuman AT&T customer phone number page I was on: AT&T Customer Service Phone Number
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
Shows ~Juju a list of common AT&T problems
~Juju: "Overcharge/Strange charge" was why I was trying to call.

~Juju's review of AT&T customer service

GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Juju: Worse ever I selected a iPhone on line and paid for it never received the phone or refund instead rude manager at att yuba city ca even now told they don't see my order after confirming it with order confirmation number.its bee* days today I've even drove down there since they never came back on the phone and they ran me around with too many different stories when I asked about the promotion I was told I'd receive they told me it was last month to get the tablet for.** cents!! No one even cared that I paid for something I never received instead they made me feel that I was bothering them and oh well worse attitudes ever
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
~Juju: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Juju: I'd give them a three out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
~Juju: For that I would say four out of five.
GetHuman: And finally- any advice for other AT&T customers?
~Juju: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Juju taken from his AT&T customer service problem that occurred on November 21st, 2017.

AT&T

2.20 of 5 stars | 1151 reviews
AT&T ReviewsAT&T's Phone NumberAll AT&T contact infoGeneral AT&T customer service info
~Juju's AT&T Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars
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