AT&T: After being told my Plateau Wireless acct was b...

A AT&T customer review by GetHuman user GetHuman-turkoise from December 3rd, 2017

Background on GetHuman-turkoise's case

GetHuman: GetHuman-turkoise - can you tell our other AT&T customers when your case took place?
GetHuman-turkoise: Yes. It was evening, on November 26th.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman-turkoise: I used the 800-331-0500 number I found for on the GetHuman AT&T customer phone number page I was on: AT&T Customer Service Phone Number
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
Shows GetHuman-turkoise a list of common AT&T problems
GetHuman-turkoise: "Service problem" was why I was trying to call.

GetHuman-turkoise's review of AT&T customer service

GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-turkoise: After being told my Plateau Wireless acct was bought by AT&T I stood in line for * hour while * p...
GetHuman: Can you tell the rest of us a bit more from what happened on 11/26/17?
GetHuman-turkoise: After being told my Plateau Wireless acct was bought by AT&T I stood in line for * hour while * personnel talked to each other, finally I was asked what I wanted and that I needed more identification to proceed. This crew in Clovis, NM is an insult to my intelligence
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
GetHuman-turkoise: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-turkoise: I'd give them a two out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
GetHuman-turkoise: For that I would say one out of five.
GetHuman: And finally- any advice for other AT&T customers?
GetHuman-turkoise: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-turkoise taken from his AT&T customer service problem that occurred on November 26th, 2017.

AT&T

2.20 of 5 stars | 1151 reviews
AT&T ReviewsAT&T's Phone NumberAll AT&T contact infoGeneral AT&T customer service info
GetHuman-turkoise's AT&T Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars
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