AT&T: just to compliment att o great job. I need this...

A AT&T customer review by GetHuman user GetHuman11747 from December 3rd, 2017

Background on GetHuman11747's case

GetHuman: GetHuman11747 - can you tell our other AT&T customers when your case took place?
GetHuman11747: Yes I can. It was middle of the night, on December 1st.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman11747: I used the 800-331-0500 number I found for on the GetHuman AT&T customer phone number page I was on: AT&T Customer Service Phone Number
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman11747 a list of common AT&T problems)
GetHuman11747: "Complaint" was why I was trying to call.

GetHuman11747's review of AT&T customer service

GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman11747: just to compliment att o great job. I need this email to go to David Banks, Consumer Marketing
GetHuman: Can you tell the rest of us a bit more from what happened on 12/01/17?
GetHuman11747: My name is Gregory Wilemon and i just recieved a letter from Mr. Banks offering me *** dollar reward card to switch. Well I am in the process of moving and they don't allow dishes on the roofs and I want the bundle pkg. Anyway, I did heavily suggest to the new tenant, Marcus R. Hodges, that he would not go wrong with att. he called and att installed the bundle package on June **. The technicians were superb and fast. Thanks again att. **** e church st, booneville,ms *****
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
GetHuman11747: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman11747: I'd give them a one out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
GetHuman11747: For that I would say three out of five.
GetHuman: And finally- any advice for other AT&T customers?
GetHuman11747: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman11747 taken from his AT&T customer service problem that occurred on December 1st, 2017.


2.20 of 5 stars | 1151 reviews

GetHuman11747's AT&T Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

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