I have had nothing but trouble with AT&T for th...

A AT&T customer review by GetHuman user GetHuman-50935 from November 27th, 2017

Background on GetHuman-50935's case

GetHuman: GetHuman-50935 - can you tell our other AT&T customers when your case took place?
GetHuman-50935: Yes I can. It was morning, on November 25th.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman-50935: I used the 800-331-0500 number I found for on the GetHuman AT&T customer phone number page I was on: AT&T Customer Service Phone Number
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-50935 a list of common AT&T problems)
GetHuman-50935: "Service Outage" was why I was trying to call.

GetHuman-50935's review of AT&T customer service

GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-50935: I have had nothing but trouble with AT&T for the past * months. Customer Service is a "JOKE". I have had a service call scheduled for * weeks and was given a timeframe of *-** on ** Apr **--it is now *pm and no tech showed or called. In addition, they cut phone service to my land line early in the morning. I have spoken to many rude people, including supervisors,. and then would get disconnected after * calls avg of ** mins.*Do not switch to Uverse if you have an Alarm system. Make sure your Alarm company confirms they are compatible. AT&T said mine was and it is NOT. We have been customers since **** and this is what we get for it. I am beyond mad.
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
GetHuman-50935: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-50935: I'd give them a five out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
GetHuman-50935: For that I would say one out of five.
GetHuman: And finally- any advice for other AT&T customers?
GetHuman-50935: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-50935 taken from his AT&T customer service problem that occurred on November 25th, 2017.


2.20 of 5 stars | 1151 reviews

GetHuman-50935's AT&T Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like AT&T, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with AT&T in any way.

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