AT&T: unresolved issue over large bill. last contact...
A AT&T customer review by GetHuman user GetHuman-treadle from November 30th, 2017
Background on GetHuman-treadle's case
GetHuman: GetHuman-treadle - can you tell our other AT&T customers when your case took place?
GetHuman-treadle: Yes. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-treadle a list of common AT&T problems)
GetHuman-treadle: "Dispute a Charge" was why I was trying to call.
GetHuman-treadle's review of AT&T customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-treadle: unresolved issue over large bill. last contact with AT&T was dispute center, ********
GetHuman: Can you tell the rest of us a bit more from what happened on 11/23/17?
GetHuman-treadle: I called customer service and asked for help. they said I was filing a dispute and needed to call another number which I did. I got a very rude woman named Connie from the Atlanta call center. She said there was no reduction in my bill possible. I called back and asked for a manager and she was kind an offered me a bill reduction on my basic bill (not the termination fee). I accepted that. Then another bill came but with no reduction and the agent said I had never made the call to ask for a resolution. this two calls happened on Oct *, ****.
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
GetHuman-treadle: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-treadle: I'd give them a four out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
GetHuman-treadle: For that I would say three out of five.
GetHuman: And finally- any advice for other AT&T customers?
GetHuman-treadle: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-treadle taken from his AT&T customer service problem that occurred on November 23rd, 2017.