AT&T: Called *** to open a case re data overage charg...

A AT&T customer review by GetHuman user GetHuman-289800 from November 27th, 2017

Background on GetHuman-289800's case

GetHuman: GetHuman-289800 - can you tell our other AT&T customers when your case took place?
GetHuman-289800: Yes I can. It was late at night, on November 22nd.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman-289800: I used the 800-331-0500 number I found for on the GetHuman AT&T customer phone number page I was on: AT&T Customer Service Phone Number
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
Shows GetHuman-289800 a list of common AT&T problems
GetHuman-289800: "Payment Arrangement" was why I was trying to call.

GetHuman-289800's review of AT&T customer service

GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-289800: Called *** to open a case re data overage charge. Called **** to get status and was told that case was opened improperly so would need to reopen another case and wait another ** days! This means my daughter still does not have a working phone. I asked why I wasn't notified and got no response. Their people are not well-trained and their customer service is the worst.
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
GetHuman-289800: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-289800: I'd give them a two out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
GetHuman-289800: For that I would say three out of five.
GetHuman: And finally- any advice for other AT&T customers?
GetHuman-289800: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-289800 taken from his AT&T customer service problem that occurred on November 22nd, 2017.

AT&T

2.20 of 5 stars | 1151 reviews
AT&T ReviewsAT&T's Phone NumberAll AT&T contact infoGeneral AT&T customer service info
GetHuman-289800's AT&T Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars
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