AT&T: I would have given a *-* but they do not have t...

A AT&T customer review by GetHuman user GetHuman-287907 from November 27th, 2017

Background on GetHuman-287907's case

GetHuman: GetHuman-287907 - can you tell our other AT&T customers when your case took place?
GetHuman-287907: Yeah. It was afternoon, on November 19th.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman-287907: I used the 800-331-0500 number I found for on the GetHuman AT&T customer phone number page I was on: AT&T Customer Service Phone Number
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-287907 a list of common AT&T problems)
GetHuman-287907: "Refund" was why I was trying to call.

GetHuman-287907's review of AT&T customer service

GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-287907: I would have given a *-* but they do not have that option. I was trying to reach a costumer service rep to assist me with rates and if my location is covered for connectivity, for home internet, Tv uverse, cell service with data...wanting a bundle package rate. I am not a customer, but was looking to be. I spoke to * reps. First one sent me to uverse which is closed....shouldn't they know this? Yes, they should. Second rep was of no help she did not even know the hours of operation for the different options such as uverse mobility or the hours for cell she just *sent me to a line that just rang and robot, no message. So basically this rep hung up on me by sending me to a number that she clearly new would be of no help. This experience is pushing me away. I never had an experience like this with T-Mobile of ** years, or with sprint of * years. AT&T train your reps about your company and teach them class and polite manners or fire the lot of these lazy useless
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
GetHuman-287907: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-287907: I'd give them a three out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
GetHuman-287907: For that I would say one out of five.
GetHuman: And finally- any advice for other AT&T customers?
GetHuman-287907: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-287907 taken from his AT&T customer service problem that occurred on November 19th, 2017.


2.20 of 5 stars | 1151 reviews

GetHuman-287907's AT&T Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like AT&T, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with AT&T in any way.

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