AT&T: After having to have my phone line disconnect o...
A AT&T customer review by GetHuman user ~Anonymous from November 20th, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other AT&T customers when your case took place?
~Anonymous: Yes. It was middle of the night, on November 19th.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common AT&T problems)
~Anonymous: "Setup service" was why I was trying to call.
~Anonymous's review of AT&T customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: After having to have my phone line disconnect on ********** I requested to have a forwarding message set in place. I was told it would be done by ********. After * phone calls to customer service, three of them directly to managers it has not yet be done. Some reps and mgr telling me they would follow up and get back to me. That never happened either.
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
~Anonymous: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a two out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
~Anonymous: For that I would say five out of five.
GetHuman: And finally- any advice for other AT&T customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his AT&T customer service problem that occurred on November 19th, 2017.