AT&T: An ATT *** operator in April told me if I upgra...
A AT&T customer review by GetHuman user ~dmeans from November 22nd, 2017
Background on ~dmeans's case
GetHuman: ~dmeans - can you tell our other AT&T customers when your case took place?
~dmeans: Yes I can. It was late at night, on November 13th.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows ~dmeans a list of common AT&T problems)
~dmeans: "Cancel Service" was why I was trying to call.
~dmeans's review of AT&T customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dmeans: An ATT *** operator in April told me if I upgraded from my * to a *s phone I would have the same bill. I was told today that she was wrong and I only had ** day to do something about, it is too late and they were sorry. ATT increase my bill by over $****, or ATT will let me out of my contact for $****
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
~dmeans: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dmeans: I'd give them a three out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
~dmeans: For that I would say one out of five.
GetHuman: And finally- any advice for other AT&T customers?
~dmeans: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dmeans taken from his AT&T customer service problem that occurred on November 13th, 2017.