AT&T: Apparently the people we talked to were in New...
A AT&T customer review by GetHuman user ~rcb from November 22nd, 2017
Background on ~rcb's case
GetHuman: ~rcb - can you tell our other AT&T customers when your case took place?
~rcb: Sure. It was evening, on November 16th.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows ~rcb a list of common AT&T problems)
~rcb: "Cancel Service" was why I was trying to call.
~rcb's review of AT&T customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~rcb: Apparently the people we talked to were in New York and they have no geographic knowledge of Mississippi no concept of zip codes. After trying over an hour to get my billing address corrected the "representative" said they cannot resolve the error. They shipped the wireless modem to the correct address but keep sending the bill to the wrong address* therefore I never get it. I have to go on line to pay my bill. Is any AT&T customer service rep competent? I have had three phone conversations with them and haven't found a competent one yet.
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
~rcb: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~rcb: I'd give them a three out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
~rcb: For that I would say one out of five.
GetHuman: And finally- any advice for other AT&T customers?
~rcb: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~rcb taken from his AT&T customer service problem that occurred on November 16th, 2017.