Awful. When I call my friend on AT&T I get a re...
A AT&T customer review by GetHuman user ~Jeanne from November 18th, 2017
Background on ~Jeanne 's case
GetHuman: ~Jeanne - can you tell our other AT&T customers when your case took place?
~Jeanne : Yes I can. It was middle of the night, on November 13th.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows ~Jeanne a list of common AT&T problems)
~Jeanne : "Complaint" was why I was trying to call.
~Jeanne 's review of AT&T customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jeanne : Awful. When I call my friend on AT&T I get a recording that says "no routes found". For three days we both have called AT&T and they say they have no idea what is wrong. They promise to call back and don't. Her granddaughter is in the burn unit with second and third degree burns but nobody in the family can call her! Her text woks at least but it is not the sane as talking!
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
~Jeanne : I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jeanne : I'd give them a two out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
~Jeanne : For that I would say one out of five.
GetHuman: And finally- any advice for other AT&T customers?
~Jeanne : Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jeanne taken from his AT&T customer service problem that occurred on November 13th, 2017.