I am so frustrated with AT&T Wireless right now...
A AT&T customer review by GetHuman user ~jay avis from November 22nd, 2017
Background on ~jay avis's case
GetHuman: ~jay avis - can you tell our other AT&T customers when your case took place?
~jay avis: Yup. It was late at night, on November 14th.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows ~jay avis a list of common AT&T problems)
~jay avis: "Lower my bill" was why I was trying to call.
~jay avis's review of AT&T customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jay avis: I am so frustrated with AT&T Wireless right now, I hope someone out there will help us! We have been trying to give back a Samsung Tablet that we were given FREE & it tuned out to be very expensive, we were misinformed at The AT&T store in Corona, Calif. Magnolia Ave. The Manager's name is Henry & he told us this was free & no montly payment, etc. etc. We have been trying to give it back to no avail. This whole situation is so not right! We have been with AT&T for many, many years & No I would NEVER recommend them to ANYONE EVER!!*We are nice people who were lied to by AT&T.*So disappointed in this company!*jay avis
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
~jay avis: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jay avis: I'd give them a one out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
~jay avis: For that I would say two out of five.
GetHuman: And finally- any advice for other AT&T customers?
~jay avis: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jay avis taken from his AT&T customer service problem that occurred on November 14th, 2017.