AT&T: I have a new iPhone and was charged $***.** for...
A AT&T customer review by GetHuman user ~des from November 17th, 2017
Background on ~des's case
GetHuman: ~des - can you tell our other AT&T customers when your case took place?
~des: Yup. It was afternoon, on November 10th.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows ~des a list of common AT&T problems)
~des: "Track an order" was why I was trying to call.
~des's review of AT&T customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~des: I have a new iPhone and was charged $***.** for GPRS service, with no feed back to the phone. I only found out by ****. Local office said support might help with billing. Rep showed no interest in helping. Told her I will go to tMobil in the future. Still no interest in helping. Just commented that I should have known better.
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
~des: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~des: I'd give them a one out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
~des: For that I would say one out of five.
GetHuman: And finally- any advice for other AT&T customers?
~des: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~des taken from his AT&T customer service problem that occurred on November 10th, 2017.