AT&T: I have spent over ** hours over the past * week...
A AT&T customer review by GetHuman user ~Getting to the end of my rope. from November 26th, 2017
Background on ~Getting to the end of my rope.'s case
GetHuman: ~Getting to the end of my rope. - can you tell our other AT&T customers when your case took place?
~Getting to the end of my rope.: Yeah. It was evening, on November 20th.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows ~Getting to the end of my rope. a list of common AT&T problems)
~Getting to the end of my rope.: "Billing" was why I was trying to call.
~Getting to the end of my rope.'s review of AT&T customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Getting to the end of my rope.: I have spent over ** hours over the past * weeks talking to AT&T so called "Customer Service Agents." The majority of them, more than ** percent of them, are rude, unprofessional, arrogant, and obtuse (and these words of description are I believe too kind to these people when considering the difficulties I have been going through with AT&T for over the past month). The level of incompetence at this company is simply dumbfounding and amazing. However, after calling this number I was able to talk to a lady named Bridget and she was excellent. She was polite, professional, knowledgeable, and seemed to know where to go, who to talk to, where to find the appropriate information, and for the first time in over a month I feel like my billing issues are on tract for proper resolution. I hope today's glimmer of hope isn't some kind of mirage. If things are not resolved soon with professional respect, courtesy, and appreciation for my business, then I will drop my loyal business of the past * ye
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
~Getting to the end of my rope.: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Getting to the end of my rope.: I'd give them a three out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
~Getting to the end of my rope.: For that I would say two out of five.
GetHuman: And finally- any advice for other AT&T customers?
~Getting to the end of my rope.: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Getting to the end of my rope. taken from his AT&T customer service problem that occurred on November 20th, 2017.