AT&T: I logged into my account and noticed an additio...
A AT&T customer review by GetHuman user ~ATTglitch from November 26th, 2017
Background on ~ATTglitch's case
GetHuman: ~ATTglitch - can you tell our other AT&T customers when your case took place?
~ATTglitch: Yes. It was afternoon, on November 23rd.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows ~ATTglitch a list of common AT&T problems)
~ATTglitch: "Refund" was why I was trying to call.
~ATTglitch's review of AT&T customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ATTglitch: I logged into my account and noticed an additional line. I inquired about the additional line and the rep gave me, someone else's information (name, address, and email address) We initially thought it was fraud. Later, I spoke with a supervisor who informed me of a glitch in their system and assured me my account is secure. If you habve ATT you should switch because they obviosult do not care.
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
~ATTglitch: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ATTglitch: I'd give them a one out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
~ATTglitch: For that I would say two out of five.
GetHuman: And finally- any advice for other AT&T customers?
~ATTglitch: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ATTglitch taken from his AT&T customer service problem that occurred on November 23rd, 2017.