AT&T: I use the phone approximately once a day. Many...

A AT&T customer review by GetHuman user ~phringer from November 28th, 2017

Background on ~phringer's case

GetHuman: ~phringer - can you tell our other AT&T customers when your case took place?
~phringer: Yes. It was morning, on November 24th.
GetHuman: Did you reach out to AT&T, and if so, how?
~phringer: I used the 800-331-0500 number I found for on the GetHuman AT&T customer phone number page I was on: AT&T Customer Service Phone Number
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows ~phringer a list of common AT&T problems)
~phringer: "Cancel service" was why I was trying to call.

~phringer's review of AT&T customer service

GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~phringer: I use the phone approximately once a day. Many of days I am not able to use my phone because a message comes up saying "Emergency Calls Only". I have tried to call AT&T on the ***-***-****, but I am unable to get thru to the company to ask how to correct the problem because I continue to get the message "Emergency Calls Only". I have to AT&T service centers, but they too are puzzled by the message that I get, and are not able to help my situation. I am tempted to contact the FCC to inquire as too whether I would be unreasonable if I ask for a refund of my monthly AT&T wireless bill of $**.**. Another thought is maybe since I can only make "Emergency Calls Only" I could save myself $**.** a month and satisfy my bride's concern that I can still contact the Emergency Service if I happen to require emergency help.. I would certainly appreciate any help that AT&T Customer Service might have in solving this problem. I wouldn't mind if I did have to wait ** minutes to get someone on the
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
~phringer: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~phringer: I'd give them a five out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
~phringer: For that I would say two out of five.
GetHuman: And finally- any advice for other AT&T customers?
~phringer: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~phringer taken from his AT&T customer service problem that occurred on November 24th, 2017.

AT&T

2.20 of 5 stars | 1151 reviews

~phringer's AT&T Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

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