AT&T: Complaint

A AT&T customer review by GetHuman user GetHuman-bauwash from November 30th, 2017

Background on GetHuman-bauwash's case

GetHuman: GetHuman-bauwash - can you tell our other AT&T customers when your case took place?
GetHuman-bauwash: Yeah. It was late at night, on November 23rd.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman-bauwash: I used the 800-331-0500 number I found for on the GetHuman AT&T customer phone number page I was on: AT&T Customer Service Phone Number
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-bauwash a list of common AT&T problems)
GetHuman-bauwash: "Warranty claim" was why I was trying to call.

GetHuman-bauwash's review of AT&T customer service

GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-bauwash: Complaint
GetHuman: Can you tell the rest of us a bit more from what happened on 11/23/17?
GetHuman-bauwash: December, **rd I wanted to buy a prepaid contract plus cellphone. Afte * hours and after I already had paid USD **. ** by Visa Card the staff acknowledged that they had technical problems and could not solve the problem. When I wanted my money back, they said that that' s not possible with prepaid contracts. So I ask for your help. The shop was the Pentagon City Mall , the Store No. W ***. The activation deposit number ***-***-****. The number on my Visa account is AT&T W*** *****.*Up to now I was a happy AT&T customer but please understand my changing thoughts about that.*Best,*Michael
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
GetHuman-bauwash: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-bauwash: I'd give them a five out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
GetHuman-bauwash: For that I would say two out of five.
GetHuman: And finally- any advice for other AT&T customers?
GetHuman-bauwash: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-bauwash taken from his AT&T customer service problem that occurred on November 23rd, 2017.

AT&T

2.20 of 5 stars | 1151 reviews

GetHuman-bauwash's AT&T Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars

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