AT&T: have waited an hour and am still on hold with a...

A AT&T customer review by GetHuman user GetHuman-83849 from November 28th, 2017

Background on GetHuman-83849's case

GetHuman: GetHuman-83849 - can you tell our other AT&T customers when your case took place?
GetHuman-83849: Yes. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman-83849: I used the 800-288-2020 number I found for on the GetHuman AT&T customer phone number page I was on: AT&T Customer Service Phone Number
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-83849 a list of common AT&T problems)
GetHuman-83849: "Lower my bill" was why I was trying to call.

GetHuman-83849's review of AT&T customer service

GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-83849: have waited an hour and am still on hold with a man who does not speak english well. promised to have phone fixed today. not gonna happen apparently. this is day *. ready to find another phone company cause they do not care
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
GetHuman-83849: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-83849: I'd give them a five out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
GetHuman-83849: For that I would say one out of five.
GetHuman: And finally- any advice for other AT&T customers?
GetHuman-83849: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-83849 taken from his AT&T customer service problem that occurred on November 22nd, 2017.

AT&T

2.20 of 5 stars | 1151 reviews

GetHuman-83849's AT&T Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like AT&T, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with AT&T in any way.

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