AT&T: have waited an hour and am still on hold with a...
A AT&T customer review by GetHuman user GetHuman-83849 from November 28th, 2017
Background on GetHuman-83849's case
GetHuman: GetHuman-83849 - can you tell our other AT&T customers when your case took place?
GetHuman-83849: Yes. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-83849 a list of common AT&T problems)
GetHuman-83849: "Lower my bill" was why I was trying to call.
GetHuman-83849's review of AT&T customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-83849: have waited an hour and am still on hold with a man who does not speak english well. promised to have phone fixed today. not gonna happen apparently. this is day *. ready to find another phone company cause they do not care
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
GetHuman-83849: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-83849: I'd give them a five out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
GetHuman-83849: For that I would say one out of five.
GetHuman: And finally- any advice for other AT&T customers?
GetHuman-83849: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-83849 taken from his AT&T customer service problem that occurred on November 22nd, 2017.