AT&T: I put in a pre order online for the iphone * pl...
A AT&T customer review by GetHuman user ~wadem63 from November 23rd, 2017
Background on ~wadem63's case
GetHuman: ~wadem63 - can you tell our other AT&T customers when your case took place?
~wadem63: Yup. It was morning, on November 17th.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows ~wadem63 a list of common AT&T problems)
~wadem63: "Update account information" was why I was trying to call.
~wadem63's review of AT&T customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~wadem63: I put in a pre order online for the iphone * plus and received a confirmation for a iphone *. I did not put an order in for iphone *. It was for iphone * plus. I was billed for the first installment payment for the iphone *. I called the premier dept. to cancel that order and get my refund back. I was told that I would receive the refund within * to * business days. I never received my refund and was charged overdraft fees because of this. Every time I call back I am being transferred everytime to different departments and holding each time for almost a whole hour. I was last told that this matter is being escalated to the escalation dept. and I still have not received a call back from them about my refund. AT&T just took my money and are not trying to return it. How can you take my money for an order that was canceled within a matter of minutes after your system tried to send me the wrong phone. I have confirmation that this order was canceled so my question still. Where i
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
~wadem63: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~wadem63: I'd give them a one out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
~wadem63: For that I would say two out of five.
GetHuman: And finally- any advice for other AT&T customers?
~wadem63: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~wadem63 taken from his AT&T customer service problem that occurred on November 17th, 2017.