AT&T: I was sold a promotional package by use of misr...
A AT&T customer review by GetHuman user ~just.magen from November 22nd, 2017
Background on ~just.magen's case
GetHuman: ~just.magen - can you tell our other AT&T customers when your case took place?
~just.magen: Yes. It was evening, on November 17th.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows ~just.magen a list of common AT&T problems)
~just.magen: "Change Service" was why I was trying to call.
~just.magen's review of AT&T customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~just.magen: I was sold a promotional package by use of misrepresentation* the terms & rewards Tabitha (sales agent)repeatedly claimed I would be receiving, & also confirmed when I pointedly asked her so that I knew I understood completely & clearly, were later found out to be inaccurate. **I have now spent several days on the phone, with each call totaling about *-* hours, and still have not had this entirely resolved. Additionally, each person I talk to seems to have a slightly different answer as to what my purchases actually do qualify for (in terms of current promotional reward offers). **I am appalled at the lack of responsibility & customer care that AT&T has shown. The fact is that their sales agent used dishonesty & misrepresentation in order to make a sale* I, as the customer, simply asked to be given precisely what I was sold, and I have been refused. Why should the customer be penalized for the mistakes or fraudulence of their employee?? Disgusting.
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
~just.magen: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~just.magen: I'd give them a three out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
~just.magen: For that I would say four out of five.
GetHuman: And finally- any advice for other AT&T customers?
~just.magen: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~just.magen taken from his AT&T customer service problem that occurred on November 17th, 2017.