AT&T: Total BS! No connection to a Human-No Service-N...
A AT&T customer review by GetHuman user GetHuman-53196 from November 16th, 2017
Background on GetHuman-53196's case
GetHuman: GetHuman-53196 - can you tell our other AT&T customers when your case took place?
GetHuman-53196: Sure. It was afternoon, on November 13th.
GetHuman: Did you reach out to AT&T, and if so, how?
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-53196 a list of common AT&T problems)
GetHuman-53196: "Track an order" was why I was trying to call.
GetHuman-53196's review of AT&T customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-53196: Total BS! No connection to a Human-No Service-No Answer to ?- WTF am I paying AT&T So ******* much money for when you can't even answer one ******* question for me- Why does it try to delete my photo's everywhere, when I have sorted them into albums,and want only to delete them from my camera roll? This is unacceptable BS and it should not take an act of congress to answer one simple question from an over charged and under-served paying customer! This "Service Contact" is total ********!
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
GetHuman-53196: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-53196: I'd give them a one out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
GetHuman-53196: For that I would say three out of five.
GetHuman: And finally- any advice for other AT&T customers?
GetHuman-53196: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-53196 taken from his AT&T customer service problem that occurred on November 13th, 2017.